Once equipment has been delivered to your address, we cannot accept returns unless the item is faulty or damaged upon arrival. This policy helps us maintain product integrity and hygiene standards.

If your product arrives with damage or develops a fault, please notify us within 7 days of delivery. Email us at hello@revivecompany.co.uk or call 0330 043 3492.

We may ask you to provide photographs or evidence. Once confirmed, we will arrange replacement or repair at no extra cost.

All returns require prior authorisation. Please contact us for return instructions. Unauthorised returns may be refused or returned at your cost.

All approved returns should be sent to:

Revive Co.
Emstrey House, Shrewsbury Business Park
Shrewsbury, SY2 6LG
United Kingdom

If a return or replacement is approved, we will process a refund to your original payment method within 5–10 working days of receiving and inspecting the returned item.

Shipping fees are non-refundable, unless the item is faulty or damaged.

Items must be returned in original condition and packaging.

We reserve the right to reduce refunds if parts are missing or the item is returned damaged beyond the original defect.